What can you find out from us?
| Talk to us about the decision | ASIC decision maker—If you need to clarify anything relating to the decision, you may find it helpful to discuss it with the ASIC staff member who made the decision.
Administrative Law Coordinator—You can contact the Administrative Law Coordinator in the ASIC office you have been dealing with. He or she can explain how to exercise the rights set out in this information sheet. It would be best to do this promptly because there is a 28-day time limit on some applications. |
| Get our reasons in writing | If we have not told you why we made the decision when we notified you about it, you may be entitled to ask for a written statement of reasons.
How to apply You must write to the person who made the decision within 28 days of being told about the decision. |
| Ask for access to other documents | You may seek access to documents about the decision under the Freedom of Information Act 1982.
How to apply You must apply to ASIC in writing:
Please note that as well as the initial application fee, there may be other charges. For more information contact the Administrative Law Coordinator in the ASIC office with which you have been dealing. |
Can you get an independent review?
You may have a right to seek review of the decision by the Administrative Appeals Tribunal (AAT). The AAT is an independent body which can review some of ASIC’s decisions. The AAT can, among other things:
How to apply to the AAT
| In writing | You must apply to the AAT for review in writing. The AAT has a form for this purpose which you can use if you prefer. |
| In time | You must apply for the review within 28 days of being told why the decision was made. |
| Pay the fee | You must enclose the $682.00 application fee with your application.
If you want to apply for the application fee to be waived you can obtain the application form for this from the AAT. |
If you are unhappy with how we handled your matter
| Talk to us | If you have a complaint about the way ASIC handled a matter, you may wish to bring your concerns to the attention of a more senior ASIC staff member than the officer with whom you have been dealing. |
| Take it further | You may also have the right to complain to the Commonwealth Ombudsman. However, the Ombudsman usually prefers you to discuss your complaint with ASIC first.
There is an office of the Ombudsman in each capital city. You can contact the Ombudsman on 1300 362 072. The street address of the nearest office can be found in the White Pages of your telephone book or you can look on the Ombusdman website at www.comb.gov.au. |
| This is Information Sheet 9 (INFO 9). Information sheets provide concise guidance on a specific process or compliance issue or an overview of detailed guidance. |